Practical help for digitization

How processes in companies and administrations are becoming digital

The important file folder in the basement or the mandatory signature on paper - digital work in companies and administration is often slowed down because processes are not or only insufficiently digitized. With its recently published guide "Reifegradmodell Digitale Prozesse 2.0" (Maturity Model Digital Processes 2.0), the digital association Bitkom aims to help companies recognize the state of digitization in their own organizations, identify weak points and optimize processes.

Often, the digitization of business models leads to disruptive innovations and thus the disruption of established markets in conjunction with a realignment of the rules of the game for entire industries. "The maturity model offers a handy methodology, is easy to apply in all industries and also outside the private sector, and breaks down the existing black box of a good digital process," says Nils Britze, Head of Digital Business Processes at Bitkom. The goals of digitizing business processes are to increase their effectiveness, efficiency and transparency. This leads to increased productivity, reduced error rates, higher margins, an improved cost-benefit ratio, increased service quality and, as a result, increased customer satisfaction and loyalty.

The model makes it possible to evaluate one's own processes step by step according to their maturity level by answering a total of 30 questions in the areas of technology, process quality, process data, customers, skills and culture. The enhanced version of the approach, which is popular in the business world, is now also suitable for administrations to digitize processes in a customer-oriented manner. The model has also been expanded to include additional modules such as a target/actual analysis and a management cockpit. In addition to a presentation of the maturity model, the 60-page guide also offers concrete examples of use from companies and public administrations.

It is available together with the necessary tools to immediately start using the maturity model yourself and available at: bitkom.org/bitkom/publications