Author: Thomas Joachim, Allgeier
Thomas Joachim is Head of Consulting SAP Customer Experience at Allgeier.
November 7, 2019
Service often does not have an easy job: customers usually turn to it when they have a concern. And it's usually urgent. In the better case, it's about answering unanswered questions.
May 9, 2019
Cloud requirements need process know-how. Anyone who wants to master the customer journey needs first and foremost an understanding of processes in addition to technological knowledge of the SAP CX Suite and Hana Cloud Integration.
February 7, 2019
CRM solutions in C/4 and S/4 Hana Customer Management convince with many process variants and seamless back-end integration.
March 29, 2018
The GDPR creates a new balance between companies and consumers. Only those who manage to build irresistible worlds of experience for the customer, whose "share of vallet" strategy will continue to work in the future.
