Mobile natives in the field

Mobile still not a matter of course

Also in the Professional life includes a mobile device with Internet access for most of us who follow the Generation of mobile immigrants have been part of everyday life for years.

But there are still Industries and work areas where this is not a matter of course. However, this is now changing with the mobile natives, who are becoming more and more numerous in the Professional life be

Goods just a few years ago, field service employees or service technicians were skeptical when it came to replacing paper with a mobile solution, now it's increasingly said when younger colleagues start at a new company:

"Why don't we have a mobile solution for this yet? And where is my tablet that I can use to process the orders?"

Companies therefore also need to be aware of their role as an employer for the younger generation. Generation want to remain attractive, with mobile applications for Business processes deal with.

And this concerns above all Industries and sectors that have been reluctant to do so in the past, such as energy suppliers or the technical Field Service.

Mobile increases motivation

In the next few years, current mobile Trends the mechanization in the Field Service and in the Maintenance continue to drive forward.

On the one hand, this allows the Comfort and the Motivation of field service technicians and, on the other hand, increase the quality of customer service.

Let's take the example of wearables: In the Consumer-Wearable computers such as smartwatches have long since arrived on the market.

In the professional world, they are still a Trendsince the applications here have so far been the exception rather than the rule. But there is potential here, too.

In the future, service technicians could receive an impulse via their smartwatch when they are called to an urgent fault, instead of receiving a text message or call on their cell phone as they do now.

Wearables can thus improve customer satisfaction through faster response and repair times and the Motivation the Technician increase

The forecast market volume in the wearables sector is enormous. The market research institute Abi Research expects 485 million devices to be sold by the end of 2018.

Augmented reality

Augmented reality is also finding more and more applications in professional fields.

Goods Data glasses for Consumer rather a flop so far, they open up completely new possibilities for field service technicians.

They show the user additional information in the form of maps, exploded views and pictures, enabling him to perform his tasks more professionally and quickly.

Today, for example, an installer in the utilities industry could literally see the course of a gas, water or power line on his data goggles by accessing a geographic information system, even if the line is five meters below the surface.

Various scenarios are also conceivable in the field of plant engineering in the future. For example, an elevator installer could have the exploded view of the elevator displayed via the data glasses and have both hands free for the repair free.

Today, however, this is still pie in the sky, as the 3D data for this scenario is still lacking.

Hands free

The dramatic increase in computing power and storage capacity of mobile devices over the past few years also allows a completely new Comfort during interaction.

Current smartphones or tablets recognize natural speech without much pre-training by the user, even in adverse environments with background noise.

This facilitates operation in situations where the Technician or fitter both hands free must have, such as in the acquisition of measurement data.

From these examples, you can see that the future lies in the field of technical field service and Maintenance lies in mobile applications that contribute to this, Business processes in companies faster, more conveniently and in a more customer-friendly manner.

The new Generation the Technician will help drive this forward through its digital expertise and mobile affinity.