Shortfacts - November 2016


Self-Services
Where previously laborious, self-programmed intermediate solutions laboriously bridged the gap between the customer and the SAP systems, SAP now offers a portal for online communication with the Multi Channel Foundation that can be optimally integrated into the processes.
can. "In the future, communication channels for customers will become increasingly diverse - which is why optimal process integration of self-service offerings into internal IT systems is a strategic task," emphasizes Klaus Nitschke. The Managing Director of SAP partner Cortility continues: "With the SAP Multi Channel Foundation, we can offer a solution that is consistently geared towards integration and efficiency and at the same time offers the freedom for future communication channels." For the first time, SAP is offering a fully integrated online portal for contact via self-service offers, e-mail or current social media channels. As the SAP solution can access the data in SAP IS-U without interface problems, internal system maintenance costs are reduced.