Shortfacts - February 2018

Japanese standardize European service processes

Yaskawa, a provider of mechatronics and robotics solutions, also wants to standardize and optimize its service processes as part of the consolidation of its ERP landscape. To this end, the company is introducing the field service management solution from MobileX throughout Europe. Until now, Yaskawa has used various tools in Europe to plan and manage its service technicians for commissioning, maintenance and repairs. In some cases, the dispatchers used Excel lists to plan the technicians' assignments. The technicians filled out their feedback on paper. As the company had decided in 2015 to standardize its heterogeneous ERP landscape across Europe on SAP, the service processes also needed to be modernized and standardized. The MobileX solutions were chosen because they allow a simple SAP connection and offer a wide range of functions that are ideally suited to Yaskawa's complex service process. Material logistics and the returns process play a particularly important role here.