Shortfacts - June 2017


Mobile service
MobileX AG has won Maschinenfabrik Reinhausen as a new customer for MobileX-MIP for Field Service, the mobile solution for service technicians. The company operates in the energy technology sector and is the global market leader in the control of power transformers with on-load tap-changers.
The aim of the global introduction of MIP for Field Service is to replace the previously paper-based order processing of service technicians with a standardized, mobile service solution and thus increase the quality of the service process.
Since January 1, 2017, all Maschinenfabrik Reinhausen service technicians working from Germany have been using MobileX-MIP for Field Service for their worldwide assignments. The mobile solution provides them with all relevant information about upcoming trips, order data, device data and customer history directly from SAP CS on their fully rugged convertible notebook.
During the maintenance of an MR product, they record the data for the feedback directly on site so that it can then be reported back directly and automatically in SAP CS.
The rollout of the solution to the sales and service companies around the world is planned from the middle of the year.