SAP Solution: CRM
CRM, Customer Relationship Management, is the management, design and control of a company's customer and supplier relationships (SRM, Supplier Relationship Management). Also used XM, Experience Management, and CX, Customer Experience, for the evaluation of the customer, supplier and employee experience.
April 16, 2024
SAP expects AI to lead to a huge transformation process and productivity gains, according to SAP Switzerland at the Sybit Expert Talk Switzerland 2024, which was held at the Zurich Airport.
March 15, 2024
I had lunch with our senior lawyer in the cafeteria the other day and we ended up staying until 5 in the afternoon. It wasn’t the food that made me feel ill, but rather his concerns about the use of generative AI in light of the GDPR.
March 14, 2024
SAP is not taking AI seriously and is not investing enough resources in it. The company is additionally not making exceptions for indirect use licenses for AI applications. SAP is paving the way for an AI dystopia for ERP users.
March 6, 2024
Customers act in more complex ways than before, as there are far more communication channels available. As a result, there are many interactions in which customers disclose their data to companies.
February 28, 2024
Everyone is talking about AI. Sybit is already using AI in day-to-day sales, which was made possible by the introduction of the Intelligent Sales Add-on for the SAP Sales Cloud.
February 14, 2024
Wroking in sales in the construction industry is already complex. If the organization of the sales department has been newly established and is expected to function from zero to a hundred, then that presents a pronounced challenge.
January 16, 2024
As digitalization progresses, data is at the heart of almost every business activity. Master data in particular plays a crucial role in efficient, transparent and customer-centric business processes.
5 October 2023
Salesforce is migrating more than 200,000 systems from CentOS Linux to Red Hat Enterprise Linux 9, building on their Linux platform to streamline IT operations and enhance customer experience.
May 16, 2023
Streamlining processes, cutting out old habits, and using new technologies and innovations - these are the typical leitmotifs for the changeover to S/4. In particular, the question arises here of how to proceed with CRM after the changeover.
April 14, 2023
At the annual press conference, SAP announced its intention to strengthen its ERP business and make cuts in CRM.
April 10, 2023
Serving both business and private customers is the core of any B2B2C strategy. This means that channels must be used, business models developed, and markets tapped. A hybrid sales model is indispensable here.
April 6, 2023
It is not our software contracts that are meant, but the termination of our own employees. In terms of labor law, it is probably possible. Organizationally, CEO Christian Klein is completely overwhelmed.
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