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Community News, MAG 17-03, Scene

Shortfacts - March 2017

No monthly SAP news should be disregarded. The Short Facts are dedicated to minor news as well as seemingly more or less important statements from the community. This is the place for SAP-specific press releases that otherwise tend to be overlooked. Recommendations to: robert.korec@b4bmedia.net
E-3 Magazine
March 1, 2017
Content:
Shortfacts
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This text has been automatically translated from German to English.

Control SAP and Skype calls

LinkThat has successfully integrated the telephony infrastructures of several Sivantos providers in Germany and Japan. Agents use the LinkThat softphone directly in the Salesforce interface and can easily control SAP and Skype calls.

At the heart of the upgrade is the CTI middleware LinkThat Cube, a transparent integration solution for heterogeneous communication systems. The company-wide linking of the LinkThat Contact Center solution with Salesforce and various TC systems means that customers and partners can now be supported faster and better.

"Thanks to the full integration of the LinkThat Contact Center solution with our CRM system Salesforce and several PBXs, incoming calls via SAP Contact Center can now be easily transferred to colleagues in Skype for Business, for example, and all presence information is visible in the LinkThat softphone"

reports Martin Boldt, Head of Customer Service at Sivantos.

Link-that-Cube

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Working on the SAP basis is crucial for successful S/4 conversion. 

This gives the Competence Center strategic importance for existing SAP customers. Regardless of the S/4 Hana operating model, topics such as Automation, Monitoring, Security, Application Lifecycle Management and Data Management the basis for S/4 operations.

For the second time, E3 magazine is organizing a summit for the SAP community in Salzburg to provide comprehensive information on all aspects of S/4 Hana groundwork.

Venue

More information will follow shortly.

Event date

Wednesday, May 21, and
Thursday, May 22, 2025

Early Bird Ticket

Available until Friday, January 24, 2025
EUR 390 excl. VAT

Regular ticket

EUR 590 excl. VAT

Venue

Hotel Hilton Heidelberg
Kurfürstenanlage 1
D-69115 Heidelberg

Event date

Wednesday, March 5, and
Thursday, March 6, 2025

Tickets

Regular ticket
EUR 590 excl. VAT
Early Bird Ticket

Available until December 20, 2024

EUR 390 excl. VAT
The event is organized by the E3 magazine of the publishing house B4Bmedia.net AG. The presentations will be accompanied by an exhibition of selected SAP partners. The ticket price includes attendance at all presentations of the Steampunk and BTP Summit 2025, a visit to the exhibition area, participation in the evening event and catering during the official program. The lecture program and the list of exhibitors and sponsors (SAP partners) will be published on this website in due course.